White-glove setup
We shape your setup. You keep every key.
White-glove setup is for households who would rather not work it all out alone. We help you decide what Maisnie should do, and we write that down as a plan you can read. Every password and key stays with you, and we never see your notes.
Price: by request, priced per household. Tick the white-glove box on the early-access form and we'll write with a price.
The five steps
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A short chat about what you want
We talk through what you'd like Maisnie to keep for you: which mail, calendar and news you care about, when you want your morning briefing, and how much you're comfortable spending on an AI connection. No technical knowledge needed.
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A setup card you read, import and approve
We turn the chat into a small plain file, the setup card. You can read every line before it does anything. You import it in Setup, see it as a plan, and choose whether to approve it. Where a password or key would go, the card holds only a note saying where you get it. How the setup card works.
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You type your own passwords, on your own machine
Each password or key is typed by you, in your own browser, on your own computer. We never ask for one, by email, chat or call, and we never hold one, not even for a minute.
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A support session, for fixes later
If something stops working months on, you can start a support session. You start it, at home, and send a link that works once. It ends on its own, after an hour unless you choose otherwise, and you can end it sooner. In it we can see settings, health checks and logs, and nothing else: never your notes, and every password field is blocked. Everything done is logged, and you can read the log afterwards. How a support session works.
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Organizing your notes, over a screen share of your own screen
Deciding how your notes are arranged, and the first pass over the people in them, is a conversation. You share your own screen and we see only what you choose to show.
What we never do
- Ask you to send us your passwords, keys or tokens so that we can set things up.
- Keep an account of ours on your machine, a second passphrase, or any door only we can use.
- Put a password in a setup card, even once.
- Open your notes, your briefing, your people or your search.
Read more
- Set up with a setup card: what a card holds and how you import it.
- Let someone help in a support session: what they can and can't do, and how to end it.
- Security: where your keys and notes are kept.